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    Open a hosting support ticket

    Please enter your local date and time
    Please enter your name or the name of your companyPlease enter your city, state or province, country
    Please enter the product or service for which you are seeking help
    Please tell us about the issue or issues you are experiencing

    Notice: By submitting this ticket, you give us explicit permission to access those parts of our infrastructure which may be leased to you by virtue of having established an account with us. We shall access said infrastructure only for the purpose of remedying the fault that impedes its proper functioning. No private data areas will be accessed by our personnel, unless such access may be unavoidably necessary to restore service.

    Hosting Service Level Agreement

    Providing high availability to our clients to help their businesses succeed is a core value of the Schweizer Host team. It’s our priority to make sure that our clients’ services are available 95.95% of the time. You can rest assured that are team members are doing their best to keep our clients happy and provide a great experience with Schweizer Host.

    If you submit a ticket about your technical problem through this page or send a request to support@schweizerhost.com it will be processed within stated response times. We are ready to provide customer support from 8 a.m. to 6 p.m. (Central European Time) from Monday to Friday, with exceptions as noted below.

    The response times differ depending on the level of severity. Below you can find the list of issues related to each severity level.

    High Severity Level
    Maximum response time: 1 hour
    Maximum restore time: 4 hours (best effort)
    Your issue will be considered as high severity in case of:
    The occurrence of the system crashing or hanging
    Your data was corrupted or lost
    Unavailability of needed critical functions, without workaround solution

    Normal Severity Level
    Maximum response time: 2 hours
    Maximum restore time: 8 hours (best effort)
    Your issue will be considered as normal severity in case of:
    The necessity of a system restart or recovery caused by user error or system failure
    The software performance is severely stalled
    Critical functions are available, but the system is able to perform only in restricted mode

    Low Severity Level
    Maximum response time: 8 hours
    Maximum restore time: 72 hours (but usually within 48 hours, best effort)
    Your issue will be considered as low severity in case of:
    Error report with the workaround
    A minimal level of degradation in performance
    The product doesn’t function properly well with minimal impact

    If you have any questions regarding service features and configuration, need expert advice for how to use the services or would like to suggest any enhancements, please contact us at support@schweizerhost.com.