Get started with POSTARMAIL mail and web server

Customer Dashboard
After you purchase a POSTARMAIL mail server from Schweizer Host, you will receive a Welcome e-mail message that provides information about how to access your account on the Customer Dashboard, powered by Plesk. A free subdomain, https://[name].postarmail.ch is provided to all POSTARMAIL mail server customers. You choose the first part of this subdomain when you order your mail server. It can only be one word, using only lowercase letters, as in example.postarmail.ch. You may then set up one email accounts on this subdomain. Depending on your purchase, you may also have the opportunity to set up custom domains (example: mycompany.com), should you wish to use your own domain as your email address (example: first.last@mycompany.com). The Customer Dashboard enables you to view your account's product information, including:
- Subdomain name and IP address
- Custom domain name and IP address
- Plesk URLs and login information
- FTP server and login information
- E-mail server and login information
- DNS name server information
- SSH account information
For more information about how to use the Customer Dashboard, please see this Knowledge Base.

Configuring name server settings for your custom domain
For your email on your custom domain to work correctly, you must configure your domain name (for example, mycompany.com) to use POSTARMAIL name servers. For more information about how to set a domain's name servers to point to POSTARMAIL, please see this article.

Managing your email and web site with Plesk
Plesk is Schweizer Host's preferred management interface, and you can use it to control all aspects of your email and web sites. For more information about how to use Plesk to manage your email and web site, please see this Knowledge Base.

Accessing your account
You can access your account via FTP (File Transfer Protocol) or by logging in. For information about how to log in to your account, please see this Knowledge Base.

Setting up e-mail
Encrypted, HIPAA and GDPR compliant email hosted in Switzerland is the great benefit of POSTARMAIL, and the Plesk-powered Dashboard makes it easy to set up and manage accounts. For more information about how to set up e-mail accounts for your domain, please see this Knowledge Base.

Accessing webmail
You may access your webmail at https://webmail.[name].postarmail.ch if you are using the free subdomain for your email accounts. Or you may access webmail at https://webmail.[mycompany].com if you are using your domain for your email accounts. Please make sure to replace [name] with the name of your subdomain, and [mycompany] with your domain. For instructions on how to set up your email clients (iPhone, Gmail, Apple Mail, Outlook, etc.) see this Knowledge Base.

Publishing your web site
To publish web site files and make them publicly viewable, upload them to your account's httpdocs directory. You can update your web site files whenever you want. However, please note that any files you upload that are not in the httpdocs directory (or in a subdirectory beneath httpdocs) are not publicly viewable. If you already have a web site with another hosting provider and are moving it to Schweizer Host, you may want to migrate your web site data to your new account. For information about how to do this, please see this article.

Securing your email and web site
Security is an important part of maintaining a web site. For information about how to help secure your web site, e-mail accounts, and more, please see this article.

We're here to help!
If you get stuck on something, or just have a question about how something works, we're here for you. You can always open a support ticket by emailing support@postarmail.ch.

Set name servers for your POSTARMAIL mail and web server

How to set the name servers for a your own domain to point to the POSTARMAIL server
This article provides information about how to set up a domain's name server settings to work with POSTARMAIL's servers.

When to set your domain's name servers
If you already own a domain that you purchased from a different registrar or hosting company, you can change the name server (DNS) settings for the domain so they point to POSTARMAIL's servers. Please note that domain billing and domain administration remain with your current registrar.

Setting your domain's name servers
When you change a domain's name server settings, you must specify at a minimum a primary name server and a secondary name server. This ensures that there is at least one alternate server available to provide DNS information about your site if one of the servers is unavailable. Almost all domain registrars provide a control panel where you can manage a domain's name server settings. If you are unable to make these changes, contact the domain's registrar and ask them how to change your domain's name server or DNS settings. 

About domain resolution or propagation
When you change a domain's name server settings or register a new domain, it may take up to 24 hours until the changes take full effect. This delay, known as DNS propagation delay, occurs with all hosts and is beyond our control. Full propagation is often referred to as "when a domain fully resolves." 

After your domain fully resolves
After your domain fully resolves you will be able to visit your web site by going to the URL http://www.example.com, where example.com represents your domain name. Before your domain fully resolves, you can view your web site using shared URLs or a custom hosts file. For information about how to do this, please see this Knowledge Base. After your domain fully resolves you will be able to access your e-mail accounts. POP3, IMAP, SMTP, and webmail will not work until DNS propagation is complete.

We're here to help!
If you get stuck on something, or just have a question about how something works, we're here for you. You can always open a support ticket by emailing support@postarmail.ch.

How to use your own domain with POSTARMAIL mail and web server

Before you begin
Wait until you receive your Postarmail account information before you set up your DNS records. That way, you’ll continue to receive email at your current provider. When you update your domain's DNS record, all new email for you and anyone who uses your domain will now come to Postarmail. Any email you already have received or sent will stay at your current email host, unless you decide to migrate email archives and contacts to Postarmail.

1. Add MX records (required)
On your registrar’s website, add a new MX record. Make sure that the fields are set to the following values:
Record Type: MX
Priority: Set to the highest value available, typically 0.
Host Name: @
“Points to” address: Copy the value from the information your received from Postarmail and paste it here.
TTL (Time to Live): 3600 (or your registrar default)
Save this MX record, and then remove any other MX records.

2. Add CNAME records (optional, recommended)
You'll get the information for the CNAME records from the information your received from Postarmail.
Record Type: CNAME (Alias)
Host: Copy the value from the information your received from Postarmail and paste it here.
“Points to” address: Copy the value from the information your received from Postarmail and paste it here.
TTL: 3600 (or your registrar default)

3. Add or edit an SPF TXT record (optional, recommended)
This is important to help prevent email spam. If you already have an SPF record for your domain, don't create a new one for Postarmail. Instead, add the required Postarmail values to the current record on your registrars website so that you have a single SPF record that includes both sets of values.
Record Type: TXT (Text)
Host: @
TXT Value: v=spf1 include:spf.protection.postarmail.ch -all
TTL: 3600 (or your provider default)
Save the record.
 
4. Validate your SPF record by using one of these SPF validation tools (optional): 
SPF Record Testing Tools
SPF Surveyor
Dig web interface
SPF is designed to help prevent spoofing, but there are spoofing techniques that SPF cannot protect against. To protect against these, once you've set up SPF, we recommend that you set up DKIM and DMARC for Postarmail.

5. Use DKIM (optional)
Use DKIM to validate outbound email sent from your domain in Postarmail. To do so, follow these instructions: http://dkim.org/#specifications. To use DMARC to validate email in Postarmail, follow these instructions: https://dmarc.org/overview/ 

6. Add SRV records (optional)
On your registrar's website, add SRV records for each service you want to connect. Make sure that the fields are set to the following values for each:
Record Type: SRV (Service)
Name: @
Target: Copy the value from the information your received from Postarmail and paste it here.
Protocol: Copy the value from the information your received from Postarmail and paste it here.
Service: Copy the value from the information your received from Postarmail and paste it here.
Priority: 100
Weight: 1
Port: Copy the value from the information you received from your service provider and paste it here.
TTL: 3600 (or your provider default)
Save the record.

SRV record field restrictions and workarounds
Some registrars impose restrictions on field values within SRV records. Here are some common workarounds for these restrictions.
Name: If your registrar doesn't allow setting this field to @, leave it blank. Use this approach only when your registrar has separate fields for the Service and Protocol values. Otherwise, see the Service and Protocol notes below.
Service and Protocol: If your registrar doesn't provide these fields for SRV records, you must specify the Service and Protocol values in the record's Name field. (Note: Depending on your registrar, the Name field might be called something else, like: Host, Hostname, or Subdomain.) To add these values, you create a single string, separating the values with a dot. Example: _sip._tls
Priority, Weight, and Port: If your registrar doesn't provide these fields for SRV records, you must specify them in the record's Target field. (Note: Depending on your registrar, the Target field might be called something else, like: Content, IP Address, or Target Host.)
To add these values, create a single string, separating the values with spaces and sometimes ending with a dot (check with your provider if you are unsure). The values must be included in this order: Priority, Weight, Port, Target. More information on SRV records can be found at: https://www.cloudflare.com/learning/dns/dns-records/dns-srv-record/ 

We're here to help!
If you get stuck on something, or just have a question about how something works, we're here for you. You can always open a support ticket by emailing support@postarmail.ch.